AAX does not provide a complete account close down once the account has completed verification process.
We offer our customer to freeze the account if needed. Please send the freeze account request to email@example.com alongside with your personal information, such as below:
- ID Proof
- User ID, Register Email/Phone Number
- Reason of the request
Once the request is submitted, our customer service team will reply the email with a request for verification. The process of freezing the account will take place once we have received your reply of your email, then the account will officially freeze in 7 working days.
If you are interested in reactivating your account, please contact our customer service representative through our live chat system.