If you have forgotten your password, please find “Forgot Password” on the Sign-in page to go through a reset process.
First, please input your registered phone number/email for verification, for the web version, please click "Get Verification Code" once you have inputed your user account.
You will be able to reset your password via 2FA (SMS, Google Auth) and a notification will be sent to your E-mail notifying your password change.
Once you have been verified, you can reset your new password, the requirements as below:
1) Minimum 8 Characters
2) At least one digit
3) At least one letter
Once the password has successfully reset, it will effects immediately, please log in with your new password.
Please be reminded that Withdraw function will be disabled for 24 hours after your password has been reset.