What if the Tag/Memo/Payment Remark is incorrect?
There is certain currency require a Tag/Memo/Payment Remark before the payment can proceed. If user inputs an incorrect remark, please contact our customer service through live chat to request an amendment for the deposit/withdraw transaction:
- AAΧ User ID, Amount and Currency, ORD#, TxID, Correct Tag/Memo/Payment Remark
What to do if withdrawing to a wrong address?
AAΧ is unable to trace or return any payment that had went through but to a wrong address, please try to contact the recipient with other measures.
What will happen if I deposit by wrong currency type?
Different currencies are supported by different addresses, which means that if a certain currency is sent to the wrong address, this could result in the permanent loss of those funds. To avoid this, please ensure that you’re transferring a compatible currency.