FAQ
Beginner's Guide
- What is Welcome Bonus？
- What is AAX All-in-one account?
- How do I verify my account?
- What is a Maker and a Taker?
- How do I join Telegram Channel?
- How do I withdraw Digital Currency from AAX?
OTC
- What if I paid the wrong account?
- How can I get in contact the other party during transaction?
- How to receive payment from selling digital assets?
- Why can’t I buy while I can sell?
- Why haven't I received the digital assets after clicking I have paid?
- What if I paid the wrong amount?
Spot
- What is the market price?
- How do I buy/sell digital currency?
- What are the Maker and Taker Fees?
- What are the trading functionalities?
- What is the minimum amount of digital assets purchase?
- How long does a spot trading purchase usually take?
Futures
- Futures Contract Spec
- Methods of margining
- About Margin
- Margin Ratio
- Example of Margin Ratio
- Maintenance Margin Rate and Risk Limits
Account Access
Deposit and Withdrawal
- Which digital asset wallet does AAX support?
- How long does the Withdrawal Take?
- Why haven’t I received the Deposit yet?
- What is the Deposit and Withdrawal Fees?
- How do I check confirmation on Blockchain Network?
- Is wallet address safe to display publicly?
Two-Factor Authentication (2FA)
Security
- AAX Privacy Notice
- Security Tips
- Anti-Virus and Trojan Guideline
- How to handle stolen funds transferred to AAX?
- Scammers on Telegram
- URL Spoof